Ordering

Have questions regarding your orders? Find answers here.

How do I place an order?

To place an order, simply browse our website and add the desired items to your cart. Once you're ready to checkout, provide your shipping information and payment details.

Can I modify or cancel my order after it's been placed?

While we strive to accommodate changes, it may not always be possible once the order has been processed. Please contact our customer service team as soon as possible if you need to make any modifications.

Payment

All your payment queries answered here.

What payment methods do you accept?

Gorpanix accepts payments securely throughShopify Payments, supporting major methods such as credit/debit cards, Apple Pay, Google Pay, Paypal and more. >>> Payment Method

Is it safe to provide my payment information on your website?

Yes, our website uses secure encryption to protect your payment information.

Return

Find answers to your queries regarding returns.

How do I return an item?

To return an item, please follow the instructions provided in our return policy. You'll typically need to contact our customer service team to initiate the return process. >>> Returns and Refunds Policy

Who pays for return shipping?

The return shipping costs will depend on our return policy. Please refer to the policy for specific details. >>> Returns and Refunds Policy

When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at getsupport@gorpanix.com, we will reply you as soon as possible. Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

Shipping

Find answers to all your shipping related queries.

How long does it take for my order to ship? 

Our shipping times vary depending on your location and the items you've ordered. Please refer to our shipping information for estimated delivery times. >>> Shipping Policy

Can I track my order? 

Yes, you can track your order using the tracking number provided in your shipping confirmation email. >>> https://www.17track.net/en

Shipping Service

Shipping Methods Free Shipping Fast Shipping
Cost Free $6 per piece
Shipping Time 3-7 Days 1-2 days
Delivery Area To United States To United States